Refund and Cancellation Policy

Business: K9 Sprinter LLC
Location: Rochester, Minnesota, USA

K9 Sprinter LLC provides professional dog training, dog behavior training, exercise, and related services, along with physical products. This policy defines eligibility, timelines, and conditions for cancellations, refunds, credits, and returns. By purchasing or booking any service or product, you agree to this policy.

1. Services (All Training, Exercise, Sessions, Courses, and Packages)

This section applies to all K9 Sprinter services, including training, programs, courses, exercise sessions, and bundled packages

Service commencement

All services are considered commenced once any scheduled session has occurred.

Before services begin

Clients may cancel a purchased service before the first scheduled session for:

• Full refund minus payment processing fees, or
• Full account credit (no fee), or
• The scheduled service has been rescheduled

After services begin

Once any session has occurred:

• All remaining sessions are non-refundable
• No prorated refunds are issued
• No cash refunds are issued

Because training and exercise outcomes depend on handler participation, environment, and animal factors outside K9 Sprinter’s control, refunds are not issued for dissatisfaction, lack of progress, scheduling conflicts, or change of mind after services commence.

Session scheduling and cancellation

Services reserve dedicated appointment time.

• ≥24 hours notice → reschedule or account credit
• <24 hours notice → session forfeited
• No-show → session forfeited

Missed or late-cancelled sessions are not refundable.

Medical or safety exception

At K9 Sprinter’s sole discretion, unused prepaid sessions may be converted to account credit if a documented medical or safety condition prevents continuation.

2. Physical Products

Includes leashes, safety leads, collars, balms, treats, and other goods.

Returns

Unused products in original condition may be returned within 14 days of delivery for:

• Refund of product price, or
• Exchange, or
• Store credit

Shipping costs are non-refundable.

Non-returnable items

For safety and hygiene, the following are not returnable once opened or used:

• Dog treats
• Balms or topical products
• Custom or made-to-order items
• Personalized equipment

Defective items will be replaced or refunded.

3. Custom and Made-to-Order Items

Custom equipment and handmade goods are produced specifically for the purchaser.

All custom orders are final sale and non-refundable once production begins.

4. Business Cancellation

If K9 Sprinter cancels a scheduled service and cannot reschedule within a reasonable time, the client will receive:

• Reschedule option, or
• Account credit, or
• Refund for the affected service

5. Refund Method

Approved refunds are issued to the original payment method when possible.

Payment processing fees charged by third-party providers are deducted from refunds unless prohibited by law.

6. Chargebacks and Payment Disputes

Clients agree to contact K9 Sprinter to resolve concerns before initiating a chargeback or dispute.

Initiating a chargeback for services delivered or governed by this policy constitutes breach of agreement. K9 Sprinter reserves the right to:

• Provide documentation to the payment processor
• Recover disputed amounts
• Suspend or terminate services

7. Agreement

Purchase or booking of any K9 Sprinter service or product constitutes acceptance of this Refund and Cancellation Policy.